Houseclub wins multiple awards at The ESTAS, the most prestigious awards in the property industry

Houseclub based in Lancaster had an outstanding day at The ESTAS Customer Service Awards for 2020, the biggest awards in the UK property industry. The winners were announced on You Tube by Phil Spencer in the first ever virtual awards for the property industry.

Now in their 17th year the awards, which are powered by ESTAS own customer review platform, recognise the best estate and letting agents for customer service based on ratings from clients who have been through the whole moving experience with an agent. This year’s results were calculated from 45,000 customer reviews.

Phil Spencer, who has hosted The ESTAS every year since their inception in 2003 addressed viewers “There’s never been a more appropriate time to highlight and celebrate the importance of customer care as agents strive to do the right thing for their clients whilst protecting their businesses & families. The ESTAS are the purest kind of recognition any property firm can receive because its real customer review ratings from real clients that decide the winners.”

Houseclub won Gold for best Estate Agent in the North West of England for the 4th successive year and John Harrison the Managing Director won a Peoples Award which puts the spotlight on individual staff who have consistently gone the extra mile to help clients. Just 25 were shortlisted from a pool of 4,000 staff across all firms who took part in this year’s competition and John made the top 5.

Simon Brown Founder of The ESTAS said “At The ESTAS we’re proud to say we believe in old fashioned values like customer service. We know how hard it is to deliver it and that’s why we put the spotlight on property firms and individuals who are committed to providing excellent service. The ESTAS brand helps generate consumer trust for all property professionals involved in the home moving process.”

John Harrison said “We are absolutely thrilled to be recognized yet again in this year’s ESTAS. It means so much to us as we know it’s our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service and this proves we are delivering what we promise.” We look forward to continuing to service the people of North Lancashire with our honest, professional advice.