Houseclub wins award at The ESTAS, the most prestigious estate & letting agent awards in the UK sponsored by Zoopla
The Lancaster based agency received the Gold award in the North West region at the prestigious ESTAS 2017. The award was announced by Phil Spencer, the TV property expert at a lavish luncheon & ceremony at the Grosvenor House, Park Lane London attended by 1,000 of the UK’s top property professionals.
The awards, celebrating their 14th year determine the best estate and letting agents in the UK based purely on feedback from customers who are asked a series of questions about the service they have received from their agent, over 34,000 surveys were completed by customers during the competition.
Phil Spencer, who has hosted the ESTAS every year since their inception in 2003 said
“This industry doesn’t get enough credit for the work it does in helping millions of customers around the UK and making their dreams come true and at The ESTAS we want to highlight that fact.” Addressing the audience he added “if you make it up on stage today you can leave in the knowledge that you’ve achieved the highest accolade our industry can offer.”
Estate and letting agents were recognised in 23 regions around the UK. National Grand Prix Awards were also announced for the Best Single Agent Office in sales and lettings.
Simon Brown Founder of The ESTAS said “Like it not we live in a world where the consumer decision making process is influenced more and more by customer reviews so The ESTAS provides a kite mark of excellent service for any property professional involved in the home moving process.”
Mark Goddard, Managing Director of ZPG’s Property division commented, “We have had a long-term relationship with the ESTAS and we are delighted to have committed to the ESTAS again going forward. ZPG’s objectives are precisely aligned with those of the ESTAS, which are to help agents across the UK market themselves efficiently and help them win business. Many congratulations to all of this year’s winners and runners up who have been recognised for the excellent standard of customer service they delivered throughout the year.”
John Harrison, Managing Director of Houseclub said “We are absolutely thrilled to be recognised at this year’s ESTAS. It means so much to us as we know it’s our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service and this proves we are delivering what we promise. To achieve this award within two years of forming the company is true testament to how we believe the Estate Agency proposition should be delivered. We look forward to helping many more clients in the North Lancashire area achieve their home moving aspirations in 2017 and well beyond.
The Awards are organised by The ESTAS Group Ltd. www.theestas.com
For more information contact The ESTAS Group on: