General News

Phil Spencer Announces Top Agents For Customer Service In The UK

Houseclub wins award at The ESTAS, the most prestigious awards in the UK property sector.

The Lancaster based agency Houseclub received the Gold award in the North West at the prestigious ESTAS Customer Service Awards 2021 sponsored by Coadjute, the biggest awards in the UK property industry. The winners were announced at the largest event in the property industry in 2 years held at the Grosvenor House in London and hosted by the country’s favourite TV property presenter Phil Spencer in front of 1,100 guests.

Now in their 18th year the awards, which are powered by ESTAS own customer review platform, recognise the best estate and letting agents for customer service based on ratings from clients who have been through the whole moving experience with an agent. This year’s results were calculated from over 200,000 customer review ratings.

Phil Spencer, who has hosted The ESTAS every year since their inception in 2003 addressed the live audience “You’ve had to work incredibly hard, you’ve had to adapt your businesses, you’ve had to absorb considerable costs to follow the protocols and to enable things to happen safely. Quite simply delivering great service has never been more challenging so The ESTAS Awards for 2021 are the most well deserved ever in their entire 18 year history!”

Estate and letting agents were recognised in counties and regions around the UK. National Grand Prix Awards were also announced for the Best Single Agent Office in sales and lettings.

Simon Brown Founder of The ESTAS said “When we started we wanted to create a set of property awards which were completely pure, where winners were selected solely on customer service ratings from actual transactions. Eighteen years on ESTAS is now the customer review platform of choice for property professionals and the most prestigious award an agent, a conveyancer or mortgage broker can win in the property industry.”

Dan Salmons CEO at headline partner Coadjute said ““On behalf of the Coadjute team, warm congratulations to all the winners this year at The ESTAS. As headline partner Coadjute was delighted to see so many outstanding achievements recognised across the industry from everyone involved. It has been a real pleasure to support The ESTAS this year and we look forward to enabling the property industry to ‘work better together’ in the coming year.”

John Harrison the Managing Director at Houseclub said “We are absolutely thrilled to be recognised in this year’s ESTAS. It means so much to us as we know it’s our customers who have judged our performance – we have now won Gold in the North West for five years in succession which is testament to how much focus our brilliant team place on customer service. We have always been very proud of the personal service we provide and this proves we are delivering what we set out to do when we were formed back in 2015.”